Services

One system runs your whole client-facing business

The first impression, the booking, the payment and the follow-up come from one system your team owns, so every client gets the same experience whoever is working that day.

See the four services Book a Call

The four services

The four services feed each other

Take one service, or combine all four into one engagement built to work together.

01 · Brand architecture Your brand should look as good as your work. We rebuild your positioning, identity and messaging so they carry the same authority as the work itself. See the deliverables

02 · Systems and automation The work runs the same way whoever is on shift. We cut the steps that only exist because nobody rewrote them. What’s left runs from one database your team logs into. See the deliverables

03 · Strategic consulting We find the constraint that costs you the most. You leave with the constraint named, the order of work that relieves it, and the number that shows whether it worked. See the deliverables

04 · Digital infrastructure The site brings the enquiry in, and the system does the rest. We build the websites, client portals and AI agents that handle the booking, the payment and the follow-up. See the deliverables

Your own system, or a stack of subscriptions

Which one fits your operation?

01 · The stack

Off-the-shelf tools

Who owns the codeThe vendor, for as long as you pay
Where the data livesSpread across each tool you subscribe to
DocumentationWhatever each vendor publishes
Your current toolsLeft for your team to join by hand
Who leads the workA different contact for each tool
When the operation growsYou add another seat, or another tool
When something breaksA support queue, one per vendor

02 · The system

Your own system, built by Laguna

Built by Laguna · yours Connected · third-party

One system

Client

Your team

CRMBuilt

FormsBuilt

SchedulingBuilt

Client portalBuilt

InvoicesBuilt

TasksBuilt

ReportsBuilt

GmailConnected

WhatsAppConnected

Google CalendarConnected

Google DriveConnected

StripeConnected

WiseConnected

QuickBooksConnected

01 / 04New enquiryForms, CRM, WhatsApp and Gmail

Who owns the codeYou do, from the day we hand it over
Where the data livesOne database your team logs into
DocumentationA written manual for every procedure
Your current toolsConnected to the new system
Who leads the workThe principal, start to finish
When the operation growsWe extend the system you already own
When something breaksYou call the person who built it

Getting started

Three steps from call to handover

01 · Map
We map how the business runs today and name the most expensive problems first, in writing.
02 · Design and build
You approve the design on paper, then we build it and connect it to the tools you already use.
03 · Own
We hand it over with a manual your team can run it from, and stay on call for tuning.